Frequently Asked Questions (FAQs)

Here you'll find answers to some of the most common questions about Gardenxus, our products, ordering process, shipping, and returns. If you can't find the answer you're looking for, please don't hesitate to contact us directly.

Ordering & Products

Q: What types of garden equipment do you sell?

A: Gardenxus specializes in a wide range of outdoor power equipment, including zero-turn, riding, and walk-behind lawn mowers, string trimmers, leaf blowers, chainsaws, snow blowers, tillers, and various accessories and parts from leading brands.

Q: How can I find the right equipment for my garden?

A: We offer detailed product descriptions and specifications on our website. You can also refer to our buying guides or, for personalized assistance, please contact our knowledgeable customer service team at +1 850-990-2670 or email [email protected].

Q: Do you offer warranties on your products?

A: Most of our products come with a manufacturer's warranty. Specific warranty details can usually be found on the product page or in the product manual. For warranty claims or assistance, please contact the manufacturer directly, though our customer service can help guide you.

Q: How can I pay for my order?

A: We accept major credit cards (Visa, MasterCard, American Express, Discover) and other payment methods as displayed at checkout. All transactions are secure and encrypted.

Shipping & Delivery

Q: Where does Gardenxus ship?

A: We currently ship to all addresses within the contiguous United States (lower 48 states). We do not ship to Alaska, Hawaii, U.S. Territories, P.O. Boxes, or APO/FPO addresses.

Q: How long will it take to process and ship my order?

A: Most orders are processed within 1-3 business days. Larger equipment (like riding mowers) may take 3-5 business days for processing due to special freight arrangements.

Q: What are the estimated delivery times?

A: For standard shipments, delivery typically takes 3-7 business days after shipment. Freight deliveries for large equipment usually take 5-10 business days after shipment. You can find more details in our Shipping Information.

Q: How can I track my order?

A: Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.

Q: What should I do if my order arrives damaged?

A: It is crucial to inspect your shipment upon arrival. If there is visible damage, note it on the delivery receipt before signing and take photos. You must report any damage to Gardenxus customer service within 48 hours of delivery. Please refer to our Shipping Information and Return Policy for detailed steps.

Returns & Exchanges

Q: What is your return policy?

A: You can return most unused, new condition items in original packaging within 30 days of purchase. Some exclusions apply, such as used equipment or final sale items. Please read our full Return Policy for complete details on eligibility and how to initiate a return.

Q: How do I return an item?

A: You must contact our customer service team at +1 850-990-2670 or [email protected] to obtain a Return Merchandise Authorization (RMA) number before shipping your item. Detailed instructions are available in our Return Policy.

Q: Who pays for return shipping?

A: The customer is generally responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item, defective product upon arrival).

Q: How long does a refund take?

A: Once your return is received and inspected, and if approved, your refund will be processed to your original method of payment within 5-10 business days. Original shipping charges are non-refundable.

General Questions

Q: How can I contact Gardenxus customer service?

A: You can reach us by phone at +1 850-990-2670 (Monday - Friday, 9:00 AM - 5:00 PM EST) or by email at [email protected]. Our mailing address is 2983 Faye Rd, Jacksonville, FL 32226.

Q: Is my personal information safe with Gardenxus?

A: Yes, we are committed to protecting your privacy. Please review our full Privacy Policy for detailed information on how we collect, use, and protect your personal data.

Last Updated: 2025