Gardenxus Shipping Information

At Gardenxus, we are committed to getting your garden equipment, including lawn mowers, trimmers, and other essential tools, to your doorstep efficiently and safely. Please review our shipping policy below for details on delivery times, costs, and procedures.

1. Shipping Destinations

Gardenxus currently ships to all addresses within the contiguous United States (lower 48 states). Unfortunately, we are unable to ship to Alaska, Hawaii, U.S. Territories, P.O. Boxes, or APO/FPO addresses at this time.

2. Order Processing Time

Once your order is placed, our team works diligently to prepare it for shipment.

• Standard Orders: Most orders are processed and shipped within 1-3 business days (Monday-Friday, excluding holidays).
• Large Equipment: Larger items such as riding lawn mowers or zero-turn mowers may require additional processing time (up to 3-5 business days) due to special handling and freight arrangements.
• Order Confirmation: You will receive an email confirmation once your order has been placed and another email with tracking information once your order has shipped.

3. Shipping Methods & Estimated Delivery Times

We partner with various reputable carriers to deliver your items. The shipping method and estimated delivery time will depend on the size and weight of your order, as well as your location.

• Standard Shipping (Small/Medium Items): For smaller items (e.g., hand tools, accessories), estimated delivery is typically 3-7 business days after shipment.
• Freight Shipping (Large Equipment): For large or heavy equipment (e.g., lawn tractors, zero-turn mowers), delivery will be via freight carrier. Estimated delivery is typically 5-10 business daysafter shipment.
  • Residential Deliveries: Freight carriers will contact you directly to schedule a delivery appointment. An adult must be present to inspect and sign for the delivery.
  • Curbside Delivery: Freight delivery is typically curbside. The carrier will unload the item from the truck, but it is your responsibility to move the item from the curb to your desired location.
• Expedited Shipping: At this time, expedited shipping options are limited. Please contact customer service at +1 850-990-2670 for inquiries about expedited options for specific products.

Please note that these are estimated delivery times. Unforeseen circumstances (weather, carrier delays) can sometimes impact delivery schedules.

4. Shipping Costs

• Calculated at Checkout: Shipping costs are calculated based on the size, weight, and destination of your order. You will see the exact shipping cost displayed at checkout before finalizing your purchase.
• Free Shipping Promotions: Gardenxus may offer free shipping promotions on select products or orders exceeding a certain value. Any such promotions will be clearly advertised.
• Additional Fees: Please be aware that additional fees may apply for special delivery services (e.g., lift-gate services for freight, if not included, or inside delivery) if arranged directly with the carrier by the customer.

5. Order Tracking

You will receive an email with tracking information as soon as your order ships. This email will include a tracking number and a link to the carrier's website, allowing you to monitor the status of your delivery.

If you do not receive tracking information within the estimated processing time (Section 2), please contact our customer service team at [email protected].

6. Delivery Inspection & Acceptance

It is extremely important to inspect your shipment thoroughly upon arrival, especially for large equipment delivered via freight.

• Before Signing:
  • Inspect the outer packaging for any signs of damage (e.g., rips, dents, crushed corners).
  • If possible, partially unbox and inspect the actual product for visible damage before the driver leaves.
• Notate Damage: If you observe any damage, no matter how minor, you *must* clearly mark "Damaged" on the delivery receipt or bill of lading before signing. Taking photos of the damage is also highly recommended.
• Refuse Delivery: In cases of severe damage (e.g., frame bent, major components broken), you have the right to refuse delivery. Please contact Gardenxus customer service immediately if you refuse a shipment.
• Concealed Damage: If damage is discovered after the delivery driver has left, you must report it to Gardenxus within 48 hours of delivery. Photos of the damaged item and packaging will be required.
• Failure to Inspect: Failure to properly inspect and notate damage on the delivery receipt may significantly impact your ability to file a claim with the carrier or receive a full resolution from Gardenxus.

7. Lost or Stolen Packages

• Lost Packages: If your tracking information shows "delivered" but you have not received your package, please check around your property, with neighbors, and with your local post office or carrier depot. If after 3 business days the package is still missing, please contact Gardenxus customer service. We will initiate a trace with the carrier.
• Stolen Packages: Gardenxus is not responsible for stolen packages once they have been marked as delivered by the carrier. We recommend ensuring a safe delivery location or being present to receive valuable items.

8. Contact Us

For any questions or concerns regarding your shipment or our shipping policy, please contact our customer service team:

• Phone: +1 850-990-2670 (Monday - Friday, 9:00 AM - 5:00 PM EST)
• Email: [email protected] (We aim to respond within 24-48 business hours)
• Address: 2983 Faye Rd, Jacksonville, FL 32226

Last Updated: 2025